December 2016 - Monthly Mini-Bytes

Are You Really Backing Up? Trust But Verify Over the past few months, Wendy and I have run into many people who have not backed up their phones, iPads, or computers. Not backing up is bad. You can lose data. Actually, you will lose data. With syncing, cloud services, malware, adware, breaches, and all that, your data needs to be backed up in order to not only restore what you have lost, but also for troubleshooting an issue, where restoration of a previous state of your photos or contacts, for example, can help solve a problem. Time Machine and Your Mac If you are not backing up your Mac with Time Machine, you are asking for trouble. The state of your computer changes from minute to minute, and can go sideways at any moment. As an example, I have had to restore my MacBook Pro from its Time Machine backup several times over the past eighteen months. Yes, I work with computers and push my Mac very hard, but since I use Time Machine it's just a minor inconvenience. To use Time Machine, you will need an external hard drive. Setting it up is easy by going into System Preferences and turning it on. Apple has some sweet instructions right here: https://support.apple.com/en-us/HT201250 Once you have it set up, you can't just trust that it is running. Here are some tips: Mac Desktop: Keep the Time Machine drive plugged in at all times. Give it time to back up. Do not just shut down your Mac and walk away. Leaving the machine running will allow it to fully grab and update your data. Mac Laptop: At the end of the day, plug your laptop into power, leave the lid open, make sure it is on, and then connect the backup. That way you will, at the very least, capture one full backup per day. External Drives: If you have external drives that you want to be backed up, too, you need to make sure that they are connected and included in the backup set. Go to System Preferences -> Time Machine and click the Advanced options to see what drives are included/excluded. Every so often, click the Time Machine icon on the top menu bar to see when your last backup occurred. You can also view this by going into System Preferences -> Time Machine. iCloud Backup for iPhone and iPad Backing your mobile device to iTunes is no longer the preferred or most-effective method. We have found that it does not necessarily restore as well as the backups to iCloud. To turn on iCloud backup on your iPad or iPhone, go to Settings -> iCloud -> Backup and turn it on. It will backup once per day, when connected to power and while on wifi. You can also go in here to check the backup status.

A Frank Discussion About Email It's A Whole New World A long time ago, like the last decade, you got your email from either your cable/internet provider or web hosting company. Companies had their own servers humming away in some back room. Savvy users may have even set up their own.  That was the past. Today everything is more connected, more mobile, and more vulnerable. In the age of cyber attacks, breaches, spoofing, graylisting, blacklisting, sunspots, and SPAM, the small providers cannot keep up. That leaves you frustrated that you can't send mail, receive mail, or end up on the naughty list and can't email anybody because you have been blacklisted. So, what to do? Re-think who is hosting your mail. Is it their primary business, or do they focus on television programming? Do they have a big staff and hundreds involved in gray and blacklisting spammers? How has your experience been over the past year? If their services go down, is it a footnote leaving you to take hours out of your day to call them, or are they big enough that it hits the news? Hmmm... These days, when it comes to email, the bigger the better as they have more people involved in keeping it humming, and more incentive as their larger size means that if there is an issue it will pop up on CNET, CNN, CNBC, or Fox Business. Not good for their bottom line. They want to keep the user happy. In the world of Mac, we have seen better experiences with iCloud and Gmail. Again, they are bigger services, have an army of folks keeping them going, and have huge exposure if there is an issue. But remember, you don't need to lose your old email address. If you decide to move to a new provider your can always forward your mail to your new address. And if you have a hosted domain, remember that your web host and mail host can be separate entities.

Buying a New MacBook Pro? Read This First Know What You Need The new all USB-C MacBook Pros are out, and you may be thinking of buying one this holiday season. If you are, note that Apple has made a major change to the way the hardware is installed and its upgradeability. On the new model, the RAM and Solid State Drive are attached to the board and are not able to be swapped out by the user. That means any future upgrades will require an expensive trip to the Apple Store Genius Bar. So, get the SSD size that you need -- we don't normally recommend going less that 500 GB. Also, max out the RAM. 16 GB may seem like a lot now, but in a few years you will be happy that you have it. Oh yeah, also make sure you purchase Apple Care in the event you have an issue with your new MacBook Pro.

November 2016 - Monthly Mini-Bytes

The New MacBook Pros & What You Need To Know It's USB-C Time! To much of their usual fanfare, Apple announced new MacBook Pro laptops. There has been a lot of controversy about these new models, so let's break it down so you know the skinny and can make a decision if you are in the market for one. Better and Faster: This is expected. The underpinnings of the new MacBook Pros are speedier than the previous generation. This is a given for an upgrade. No Mag-Safe Adapter: Yes, it's gone. Instead there is a USB-C charger like the MacBooks. It's, of course, a higher wattage unit. ALL USB-C: That's right! No more USB 3.0 or SD Card Slot or anything like that. All the ports are USB-C/Thunderbolt 3. Fast? Yes, but you will need a ton of adapters to link up with all of your non USB-C peripherals, which is all of them.  OLED Touch Bar with Fingerprint Sensor: On the top of the line 13-inch and the 15-inch models, the row of function keys has been replaced with an OLED touch bar with a fingerprint sensor. The bar can change options depending on which application you are in. You can also unlock your MacBook Pro with your fingerprint, just like your iPhone. The deletion of traditional ports on the MacBook Pro and the full-blown move to USB-C is what makes these Macs so controversial. You will need adapters or a port replicator to connect to your USB backup drive, your monitor, or directly to your network via ethernet. This adds costs and complexity. This was an issue with the ultra-portable MacBooks when they came out last year, but as an ultra-portable, connectivity to external devices is not its purpose.  Also, the revolutionary Mag-Safe Adapter is gone. Now if you trip over your power cable, instead of it safely disconnecting from your Mac, the motion will fling your new $3000 MacBook Pro across the room. Nice. Am I a little snarky about these models? Sure, but you come here for honesty, not spin. If you are in the market for a new MacBook Pro there is a lot to get excited about, but the adapter thing is something that you will need to know about since you will want to fill your bag with them before leaving the Apple Store. To check out the new MacBook Pros go here: http://www.apple.com/macbook-pro/

Adware/Malware Tips Keeping Your Mac Clean We have seen a lot of adware and malware infecting machines, and have even been witness to Macs with "antivirus" and other questionable software on them that fail to keep these computers safe. Here are some quick tips to keep you out of trouble: Use Google as a Search Engine: They do the best job of all of them of scrubbing their search results. Do Not Respond to Requests to Update Adobe Flash: The Adobe Flash scam is the biggest way that the bad stuff gets on your Mac. If you need to update your Flash, go into System Preferences -> Flash Player and click on the Update Tab. There you can run a check.  Watch the Social Media Sites: All the social media sites are seething with tricksters dolling out malware to unsuspecting browsers. Be careful on what you click on. Check out MalwareBytes: This program can rid you of Adware and Malware with a simple click: https://www.malwarebytes.com/antimalware/mac/

Inkjet Clogged? Read Here Print, Print, Print Just a quick word on inkjet printers. They are inexpensive and do a really good job, but if they are left for a while the jets can clog to the point where they become impossible to clean. The only option then is to get a new printer. If you intend on leaving your inkjet idle for more than a week or two, ask the person or persons watching your house to print at least once a week. If it is a multi-function, a simple copy will accomplish the same purpose.

October 2016 - Monthly Mini-Bytes

macOS Sierra is Ready for Prime Time  This Mild Upgrade is Good macOS Sierra has been on our machines for a few weeks now and it is working well. It is stable, looks a lot like El Capitan, and hasn't given us any troubles. Your mileage may vary, but we wanted to let you know about our experiences. If you wish to update to macOS Sierra, head over to the App Store for the free download. It takes a while (about an hour or so) and please make sure that you have a backup before you begin.

Protect Yourself from Malware and Scams An Update from An Article Published in May 2015 [If you are a long-time Mini-Bytes subscriber, you may have already seen this, but there has been a rash of new and updated scams. I thought this to be relevant again.] Macs, by the very nature of the design of macOS, are very secure systems, unlike Windows computers (shiver...) that pass around infections and viruses faster than a kindergarten class. But still, the bad guys have to figure out a way to, well, be bad guys. The way they do this in the world of Macs is by trickery and tomfoolery. Keeping a watchful eye will go a long way to keep you safe. Your Admin Password Keep in mind that your Administrator Password (the one you need to enter to log in or install software) is the key to your Mac. If it pops up, ask yourself why. It's the front door of your system -- enter the password and you open the door. Just as you do at home, be sure you know who you open the door for. Adware Let's talk about Adware. What is it? Adware is software that tracks your activities on line so that you can be presented with ads either embedded in a web page or via pop-ups. Technically Google is adware, but we're talking about the bad stuff -- the borderline malware that gets installed on your system by piggy-backing on a legitimate install. If you are getting a lot of pop-ups or your home page has been changed to a weird search engine like InstallMac, then chances are you have adware on your system. How to remove it? MalwareBytes for Mac does the job very well and is available here: https://www.malwarebytes.com/antimalware/mac/ BUT! If you have adware, you may not be able to download it or will be redirected somewhere else. It can be a vicious circle. How do you prevent adware? Only download content from legitimate websites. Many malware sites will mimic the URLs of actual websites. Again, be wary and check twice. The Scary Pop-Up We know you've seen it. It pops up, may even lock your browser, and says that you are infected with some awful virus and that you need to click here or there, call someone, or buy something. Well, phooey! It's a scam. Don't download the software and don't call the phone number. Ever! If you call, they will want access to your machine and then it gets a lot more serious. Close Safari, then reopen and go to History and select Clear History & Website Data. Choose an interval, or all of it -- your choice. If you are having trouble clearing the history, disconnect your machine from the Internet and try again. The Phone Call The phone rings and it's Microsoft, or the Internet Police, or the Tooth Fairy, or whoever telling you that your machine is throwing errors and causing ships around the world to spontaneously sink. You must grant them access to your computer and pay them $200 or even worse things will happen. What to do? Hang up. It's bogus. How long have you been on hold with your ISP when you can't get online? Exactly.... they don't have time to be calling. It's a scam. And never, ever, allow someone to remotely control your machine, unless you know them. (See the front door reference above.) This is just the tip of the iceberg of best practices, but if you follow the roadmap presented here it will be a significant help to keep you away from the scammers. Is it a little cynical? You bet, but in this case a little cynicism today can keep any future headaches away.

File Vault - When It Is Good Encryption for Your Mac There has been a lot in the news about encryption lately. An encrypted disk basically locks every single file with a passcode. For an operating system, like macOS or Windows (shiver...), to interact with an encrypted disk it needs that passcode. Don't have the passcode and you won't be able to get in. So, if you are bad with passwords, encryption can be a terrible thing.  But in many cases there are advantages to encryption. On the Mac the service is called File Vault and you can turn it on in System Preferences - Security & Privacy. But here are a couple of things to consider before you turn it on. Do You Need Encryption with File Vault? That call is personal. If you have a laptop that leaves the house often, then encryption is a good thing. In the case where the laptop is stolen, it is highly unlikely the thieves will be able to get at your data. Medical offices require encryption under HIPPA, and your business may require encryption on certain types of machines. Can Your Machine Handle File Vault? Encrypting and decrypting files on the file takes a lot of horsepower. It is highly recommended that if you do want to enable File Vault you do so on a Solid State Drive. You can enable File Vault on the old style SATA drives, but it will slow things down considerably. Also, you need enough disk space for the disk to encrypt. If you don't have enough space you won't be able to set it up and the machine may lock. Yes, it happened to me. If you have a newer machine with an iSeries processor and a solid state drive then you have the horsepower. It's generally accepted that it is not a good idea to encrypt disks when performance is paramount -- video editing and graphic design workstations are a good example. If you are not good with passwords, you need to tread carefully. If you lose your password, or the encryption unlock key, or your iCloud, you WILL LOSE ACCESS TO YOUR DATA. So, be very careful.

September 2016 - Monthly Mini-Bytes

iOS 10 and You... and Your Stuff The Scoop iOS 10 was released last week, but if you have an iPad 3 or older, or anything less than an iPhone 5, you are out of luck. The look and feel of iOS 10 is very similar to iOS 9. The BIG changes are in Messages, where Apple makes an attempt to keep up with all the other messaging platforms out there. For someone like me, it's a little busy. Teenagers will love it, and you just may choose to ignore the ability to take a video and doodle over it.  And listen, I say this again and again, you need to be on the highest system possible with iOS to take advantage of security and changes to your favorite apps. It's not like on the computer where you can be a few versions behind and still function, even though that is becoming less of a case lately. Just get used to updates changing stuff and doing things you don't like. Change is a part of technology... accept it. You will feel better. Wendy and I have updated all of our devices to iOS 10 and the update takes about an hour. Just be patient and wait for it to complete. Set aside time where you will not need your device. And remember to back it up before upgrading. Yes, back it up. There have been cases where updates have failed, but if you have a backup, you can fall back to it. Actually, go ahead and run a backup now. I will wait...

The iPhone 7 Is it your lucky number? Straight truth: The iPhone 7 (and 7 Plus) is evolutionary versus revolutionary. Yes, the headphone jack is gone. Yes, it's water resistant, not waterproof. The camera is better, processor is faster, and there is a new color. Again, this is just an evolution of the iPhone 6s. So, should you get one? If you are in the market for a new iPhone, as a general rule we recommend that you purchase the newest phone. It will have all the latest technology, and with the faster hardware it can theoretically last longer than one of the less expensive and older models. If you try to hold on to your phone longer than two years, it is a worthy investment. Always buy the AppleCare+ warranty -- it has saved us many times.  Now, if you swap out your phone every year or two, it's up to you. We'd still recommend the iPhone 7 (and Plus) over the older models.

macOS Sierra is Here!  Yeah, it's just OS X 10.12, but what's in a name? macOS Sierra is slated to be released today, September 20th. We'd advise against updating right away. It's best to wait a few weeks to a month for any bugs to pop-up and then be fixed.  But when that first month has passed, who should update? Update if you are on OS X 10.10 Yosemite or earlier Update if you use iCloud with your iPhone and iPad for better integration At this point, with the release of the 12th version of OS X, we don't advise folks to be on any system earlier that OS X 10.11 El Capitan, which was released last year. Security is becoming a big deal, and being on a current system is some of your best insurance along with good safe practices. What to do before the update: Check that all of your important software will be supported on macOS Sierra. Run a Time Machine Backup. Verify that your offsite backup (if you have one) is current and running. Have your Apple ID and/or iCloud passwords ready. Have your other passwords available and ready. Print out your password sheet if you have one. Pour yourself a beverage and be patient.

August 2016 - Monthly Mini-Bytes

Is Your Backup Punking You? Even Hermit Crabs Need Care and Feeding News Flash! Your automatic backup is not really automatic. Okay, well it really is automatic, but in the way that technology is automatic, meaning it plays fast and loose with reliability. I'm not attempting to wind you up into a panic, just dispense a dose of reality and some things that you can do to ensure your data is backed up and ready for when you need it. Notice I did not say "if." Hmm.... Whether it is Time Machine for your Mac or iCloud Backup for your iOS device, once you set it up to run, you need to keep an eye on it to ensure it backs up successfully. Both your Mac and iPhone/iPad will yell at you with warnings if they haven't backed up in a while, but it's best to check in on your backup so it's getting everything from precious family photos, to work documents, to those plans for interdimensional domination.  On your Mac you can go ahead and click on the Time Machine icon in the upper right of the Menu Bar. If you click on it once, it will drop down and tell you when your last backup was. Also, you can go into System Preferences -> Time Machine to see the same info. If you are experiencing a problem, you may see a red exclamation mark that you can click on for more details. Remember that your Mac needs to be on, plugged into power, and have the backup drive hooked up for Time Machine to run. On your iOS device, go into Settings -> iCloud -> Backup to see when your last backup ran. You can also force a backup from this window. You must be connected to wifi and power for your backup to run "automatically" at least once daily.

Who Should Update to macOS Sierra? Or is it whom? The next version of OS X, which is no longer called OS X, is set for release next month. macOS Sierra is more evolutionary than revolutionary, so it appears that the adjustment for El Capitan users should be minimal. So, who should upgrade? First, it's always prudent to wait a few weeks before slamming a new operating system on your computer. After the initial release there may be a few bugs here and there, so waiting a few weeks to a month isn't a bad idea. Also, it's important to make sure that any of your critical use software will be compatible with macOS Sierra. Most developers will have something posted on their site about compatibility. If you are on OS X 10.10 Yosemite or earlier, you will definitely want to update. Those on the latest operating system benefit from the cutting edge of compatibility and security updates. Being more than one operating system behind is not where you want to be, as older systems don't get the testing that the newer ones do. You don't want your favorite website to suddenly become inaccessible, as many OS X 10.7 Lion folks have been finding out. And yes, it is going to be different. If you use technology your cheese will constantly be moved. I don't always like it, and most people don't like change, but change is part of tech so if you have to click someplace different, or the window looks different, just get used to it. It's going to change again anyway. For OS X 10.11 El Capitan folks, you can wait a little while longer. Being one OS back is okay, unless one of your heavy use applications is forcing you into an upgrade.  Oh yeah, if your computer won't run macOS Sierra, you probably bought it back when Pontiac was still a car brand. It's time to consider a present for yourself. To learn more about macOS Sierra, click here: http://www.apple.com/macos/sierra-preview/

Recovering Photos in Photos  It's Only Really Deleted After 40 Days While on the airplane wifi, you, after a set amount of cocktails, delete a slew of photos trying to free up space on your iPhone, only to recover no additional space and then find them missing from the computer once home. Nuts!  If you have enabled iCloud Photo Library, you know that a photo deleted on an iPhone also gets deleted from the computer. Here is how to get them back: Open Photos and go to the Albums. You will see one called Recently Deleted. There they are! Select what you want and click Recover. Crisis averted!

July 2016 - Monthly Mini-Bytes

Welcome to the State of Solid State Spinning Platters Don't Cut It Anymore If you have taken a look at a calendar lately, you may have noticed that it is 2016. And in 2016 if you are considering a new Mac then why would you purchase one with 1990s technology? Your data is important, and getting to it reliably and quickly is paramount. Old-fashioned hard disc drives use spinning platters moving at 7200 RPM just a hair away from powerful magnets. Yes, they work, but compared to modern Solid State Drives (SSDs for the hipsters) they are yesterday's news -- slow, and with moving parts, prone to failure. The good news is that if you purchase a MacBook, MacBook Pro, MacBook Air, or MacPro, they all come standard with SSDs. But if you are in the market for an iMac or Mac Mini, you will need to spec it out with the SSD of your choice. SSDs can be had up to around 1 TB, but they are pricey. If you need a ton of storage then right now you are stuck with the older hard drive options. And those Fusion or Hybrid drives sound attractive, but we've seen a high failure rate with them in the wild -- especially with the first generation. If you do opt for a Fusion drive, make sure that you back up your data with Time Machine. But then again, no matter what type of drive you have you should be backing up with Time Machine anyway.

Fix the Weirdness with Safe Boot Squirreliness Be Gone! Since OS X 10.10 Yosemite, Macs have been very reliable at taken care of their own little background maintenance, but every once and a while your Mac may start to act funny. Funny is a technical term meaning "acting unusual or strange in an unspecific way that may also be defined by a four letter exclamation." The good news is that there is a little maneuver that will force your Mac to clean up its act. It's called Booting Into Safe Boot. Here is how to do it: Restart your Mac while holding down the LEFT SHIFT Key. Keep it held down until you see the progress bar under the Apple, then let go. Your Mac will take longer to boot and you may see funny lines go across the screen. Log in to your Desktop and wait for it to come up completely. At this point you will most likely see some lines or scrolling -- this is normal. No worries. Then restart normally. Believe it or not, this simple maneuver can resolve a lot of annoying issues.

Use the Right Charger for Your Mac  Watts Up, America! If you have a MacBook, MacBook Pro, or MacBook Air, it is extremely important that you use the correct wattage Apple Charger for your device. We have seen instances where machines get damaged, some irreparably, by either the wrong wattage adapter or a third party unit. Keep in mind that the damage may not immediately be apparent. Only use genuine Apple Chargers for your MacBooks (Pro, Air, etc.). And make sure that you are using the correct one.

June 2016 - Monthly Mini-Bytes

News PDQ from WWDC 2016 iOS, macOS, Siri and Stuff Apple is holding it's World Wide Developer Conference this week bringing programmers from around the world to Northern California to review all that is new and upcoming with Apple hardware and software. And as you would expect there have been announcements about new updates.  OS X is now macOS: The next version of the Mac desktop operating system is called Sierra, but no longer will it be titled OS X. It's now macOS. I guess proper capitalization no longer matters. But hey, Siri comes to the Mac, and that's kind of a big deal for some folks. Click over here for more info: http://www.apple.com/macos/sierra-preview/ iOS 10 will be launching with a vastly expanded Messages app. Some liken it to the Facebook Messaging service. Learn more here:  http://www.apple.com/ios/ios10-preview/ watchOS will come out with a major update to clean up the interface: http://www.apple.com/watchos-preview/ The latest version of the AppleTV (tvOS) will get expanded use of Siri along with a Single Sign On feature. http://www.apple.com/tvos-preview/ If you'd like to watch the full Keynote, it is available on your AppleTV under the WWDC app or link to it here: http://www.apple.com/apple-events/june-2016/

Is Your Machine macOS Sierra Ready? 2007 iMacs Beware With the introduction of e e cummings' ongoing attempt to destroy proper capitalization, macOS Sierra is set to release this fall as Apple's next itteration of OS X... even though it's no longer called OS X. Still, as with all things these days, if you want your iPhone, iPad, and Mac to all work properly together, then staying on the latest operating system is important. But, many older Macs will roll off the supported list and not be able to run the new software. Here is the list of macOS Sierra compatible Macs: MacBook -- late 2009 and later MacBook Air -- 2010 and later MacBook Pro -- 2010 and later iMac -- late 2009 and later Mac Mini -- 2010 and later Mac Pro -- 2010 and later You can see the article from CNET here: http://www.cnet.com/how-to/see-which-macs-will-and-wont-work-with-macos/ If your older machine can run OS X 10.11 El Capitan then that is a good thing, but with updates, security breaches, and new devices coming out fast and furious, there will be a time soon when it will be a good idea to put that 2007 or 2008 iMac out to pasture.

OS X 10.7 Lion Roars No More It's Upgrade Time! We've heard from a couple of people who already ran into a problem connecting a new phone or iPad to a machine running 10.7 Lion. The newer versions of iOS for the iPhone and the iPad require the latest version of iTunes, which does not run on OS X Lion. Also, with the release of macOS Sierra, this version of OS X will fall off of support, which means that accessing websites and being 100% confident with system security will be of issue. If you are on 10.9 or earlier and you can update to OS X 10.11 (if your machine supports it), it may be time to do so. Go to the App Store under Updates to see if you Mac supports the latest version of OS X.

May 2016 - Monthly Mini-Bytes

Enable Text Messaging in Messages Text from Anywhere! ;-) Oh boy! Text messaging. Ding! Super fun for some, an electronic annoyance for others, or the only way to communicate with teenagers -- despite what side you are on, the technology is here to stay. So why not recruit your iPad or Mac to join the party, too? The Messages app (formerly iMessage) allows you to easily share messages with other iCloud users, but if you want to be able to text from your Mac or iPad you will need to enable the handoff from your iPhone. It is called Text Message Forwarding, and here is how to set it up: Open Messages on your iPad or Mac On your iPhone: Go into Settings -> Messages Select "Text Message Forwarding" Turn it on for your Mac or iPad You will get a code on your chosen Mac or iPad Enter this code in the Pop-up on the iPhone You are set!

Best Mac for Graduates? What to Choose It's graduation time, and what says Congrats! better than a new Mac. But what to choose? There are so many options. Here are our suggestions to narrow it down: Get a Laptop Students or new college graduates need mobility. They must take their machines to class, work, or coffee shops to write the next great American novel. Desktops are limiting. MacBook or MacBook Pro Our general suggestion is if your graduate needs the ultimate in portability, go with a MacBook. If they need more power, step up to the MacBook Pro. The MacBook Airs are a few years old now, and in lieu of the advancements with the MacBook and the power of the MacBook Pro, it would be better to choose one of the latter. Storage? Don't go less than 256GB Both the MacBook and MacBook Pros come with Flash Storage, but don't go less than 256GB. If your graduate is into photography or video editing, then 512GB would be even better. And don't forget a Backup Drive for Time Machine and to purchase Apple Care with the new MacBook (or Pro).

The iPhone 7  The Latest Rumors With the release of the iPhone SE, many have been asking about the new iPhone 7 that is due to come out. It's all just speculation, but if you are curious, you can read the round up of rumors at MacRumors: http://www.macrumors.com/roundup/iphone-7/

April 2016 - Monthly Mini-Bytes

Ransomware and the Off-Site Backup Another Layer of Defense Ransomware is not really a problem yet for Macs. There was only one reported program out there, and that was related to people accessing illegal content on the internet. But, as with all things, preparation is your best hedge against disaster.  What we have learned from the problem with Ransomware in the Windows PC world is that oftentimes the backup drive is encrypted along with the main hard drive. Victims lose access to their backup and fall into the clutches of the scammers, paying a ransom to unlock their machine and backup.  So, how do you protect from this? Simple: Have an off-site backup. Backing up to the cloud and encrypting that backup yourself gives secure off-site piece of mind. Companies like CrashPlan and iDrive are just two options out there. There are many to choose from depending on your budget and your needs.

What Version of OS X Should You Be On? Keep It Current for Better Browsing We get a lot of questions about whether to upgrade or not. Moving to a new version of OS X means changes that can make things look and feel different. Some don't like change, and that's okay. But with technology, keeping current means keeping safe. Being on a current system allows you to get the latest security updates and offers things from better compatability with your iPhone along with more reliable internet surfing. So, here's the straight scoop: If you are not on at least OS X 10.9 Mavericks, then we strongly recommend heading to the App Store and downloading the latest version of OS X... but make sure you have a current backup of your system first.

Quick Fix for Printer Problems Three Easy Tips Printers... they're a necessary part of your home and office, but wow do they frustrate us sometimes. When the paper stops flowing, here are a few things that you can do to help resolve printer connectivity issues. 1.) Power Cycle the Printer: Believe it or not, turning it off and then on really helps clear a lot of issues. You may need to restart your computer, too, just to get them to handshake. 2.) Delete and Re-Add: In System Preferences go into Printers & Scanners and from here you can select your troublesome printer. Hit the Minus sign to delete and then the Plus to add it back. Try your job again. 3.) Restart Your Router: If all else fails, and your printer is not directly attached to your computer (using it over Wi-Fi), give your router a restart. It helps clean up the routing table and freshens up the connections. You may need to do steps 1 and 2 again after this.

March 2016 - Monthly Mini-Bytes

The New iPhone SE and iPad Pro Everything old is new again! Apple had another session today where they announced a new iPhone SE and iPad Pro. Let's start with the iPhone. The iPhone SE looks exactly like your iPhone 5 or 5S. It's the same form factor, although they have some nifty new colors. Basically it's the iPhone 5/5S with iPhone 6S guts inside. You get a 12 megapixel camera, 4K video, Apple Pay, and Live Photos. You don't get the iPhone 6S's force touch screen or the promised (theoretically) deletion of the Home button and headphone jack in the iPhone 7 (or whatever they will call it).  Overall, I see it as kind of odd that Apple has taken a 2012 phone design and put 2015 parts in it and calls it new. But, if you need a new iPhone, but want to keep the 5's smaller package, and don't wish to purchase a ton of new accessories, then the iPhone SE may be for you. What this does insinuate is that Apple will be putting all it's emerging technology in the larger 4.7 inch (and above) iPhones. Those who like smaller phones (like myself) appear to need to be satisfied with the hand-me-downs. You can read more about the iPhone SE here: http://www.apple.com/iphone-se/ The new 9.7-inch iPad Pro is basically the standard sized iPad all "Pro-ed" up. So, if you wanted a new iPad, and like the iPad Pro, but not the size, here's one right up your alley. Truth be told, if you are considering a new iPad, then I'd say opt for either of the iPad Pros. http://www.apple.com/ipad-pro/

Ransomware on the Mac It's Why There is a You in User If you've been a regular consumer of Mini-Bytes, then you have no doubt been familiar with my repeated notion that the greatest vulnerability on the Mac is the user at the keyboard. Unlike Windows PCs that pick up viruses easier than a kindergarten class, Macs are much more robust, but it's up to you -- the you-ser. The ransomware that the news has been reporting as being the first to hit the Mac OS is embedded in a program that folks use to access illegal and pirated content. That's right! So if you are surfing the Net, doing your email, and being a responsible Mac owner you can know where not to go and get infected. Now, if you are selling small flightless birds on the deep web... For more info check out CNET: http://www.cnet.com/news/apple-users-beware-first-live-ransomware-targeting-mac-found-in-the-wild/

Freshen Up Your Old iPhone or iPad Get More Life from Your Device I still have an iPhone 5S and an iPad 3. I like them. They work well for me and I don't feel compelled to run out and slap down some Benjamins on the latest and greatest. But having older equipment means trying to get the most out of it in the ever increasing demands of updated software. ZDNet has some tips and tricks to breathe new life into your old device. Check it out here:  http://www.zdnet.com/article/dont-want-to-buy-a-new-iphone-or-ipad-heres-how-to-speed-up-your-old-one/#ftag=RSSbaffb68

February 2016 - Monthly Mini-Bytes

Get a Handle on Malware on the Mac Resources to Note Malware has become a big problem for the Mac. The good news is that good practices on your end can help you avoid it. Begin with these five easy steps: Use a legitimate Search Engine -- we prefer Google Only access reputable websites Do not download or install software that you are not familiar with Be mindful of what is happening when your computer asks for the System (login) password Do not give anyone who you don't know remote access to your computer Now if you have or think you have Malware there are many tools out there that can help. Here are just two: MalwareBytes for Mac: https://www.malwarebytes.org/antimalware/mac/ DetectX: http://sqwarq.com/detectx/ To read more about Malware check out The Safe Mac blog: http://www.thesafemac.com

Apple USB-C Charging Cable Replacement Program For You New MacBook Users If you purchased one of the new MacBooks with the fancy USB-C charger, please note that Apple is replacing some of the earlier ones as they found a flaw that causes them not to effectively charge the MacBook. If you have a MacBook, click on this link from Apple to see all the details and what you need to do: https://www.apple.com/support/usbc-chargecable/

Apple ID Authentication Problem?  It May Be Your Network As we discussed earlier this year, the Internet is going through a transition -- changing it's old IPv4 addressing to the new IPv6. Well, it seems there is a new network hiccup that has developed that is a little odd, but easily fixed. Here's the scenario: You need to enter your Apple ID password, but it won't be accepted. It comes up saying it's wrong. You double check your password sheet, your notes, and you swear it's correct, but Apple just kicks it back. What gives? Believe it or not, it could be your network connection. We can only theorize to why this is happening, but one thing that we do know is that Apple is leaning toward IPv6 vs. the old IPv4. So, if the routing gets messed up between the two systems, it may explain the problem -- or not. It may even be the conspiracy of small flightless birds. We can only wonder -- it's a bit of a mystery. How to fix it: If the problem is on your iPad or iPhone, simply disable Wi-Fi on your device so that you may connect over the cellular network. Then try again. Chances are it will work. If this is the case, a reboot of your modem and router will fix it for your local network. If you don't have the option of going on the cellular network, that same restart of your modem and router should get you rolling again. If you have authentication issues with other sites (Netflix, Hulu, Amazon, banking, etc.) the same solution may apply.